The Secrets of Creating a Powerful Company Culture
This is a guest post by Micah Solomon, author of High-Tech, High-Touch Customer Service. I hate to break it to you, but here’s the scoop: Just about any business advantage that you pride yourself on...
View ArticleWhat Do Your Customers Like To Read?
This is a guest post from Felicia Baratz. In any consumer-driven business, effective marketing is essential. However, with so many companies competing for your customers’ attention, it can be difficult...
View ArticleThe Benefits of Treating Your Customers Like Friends
This is a guest post by Sara Dawkins. Your customers are your company’s life blood, and the very reason that you are able to continue to do business, especially if you’re a small company. Because of...
View ArticleA Field Guide to the Wonderful World of Clients [INFOGRAPHIC]
If you’re like me, you have a wide range of client personalities. There are those that are truly a joy to work with, and those that, well, require a bit more finesse. I love this infographic by Ciplex,...
View ArticleHow to Handle Negative Social Media Feedback
While in general, social media is a boon to all businesses, it does occasionally offer some backlash. There are no filters in place that keep an irate customer from spewing about a bad experience with...
View ArticleCustomer Service IS a Form of Marketing
This is a guest post by Gina Smith. Companies spend significant time and money on marketing and developing strategic campaigns to help grow their businesses. While marketing departments are busy...
View ArticleEight Rules of Social Media Customer Service You Can’t Afford to Ignore
We’re seeing more and more companies using tools like Twitter and Facebook to reach customers and address service issues. I personally am loving this, and have been helped by numerous companies this...
View ArticleA Love Letter to Egg’s Clients
Working with a blogger for a client recently, I asked her if she wanted to write a blog post around Valentine’s Day. She replied that she wouldn’t be the best person, because she wasn’t in a...
View ArticleQuiz: Is Your Business on the Right Track?
This guest post is brought to you by WePay – the easiest way to accept credit cards online. You know your business backwards and forwards, both inside and out…or do you? If you took your business on...
View ArticleWhy You Need to Know Thy Customer
This is modified from my post on Bizlaunch. Looking to sell more? Pay attention to your customer. She’ll tell you everything she wants and needs, as well as how can you deliver products or market to...
View ArticleWhy Do Your Customers Choose YOU?
If you don’t have a solid understanding of why your customers buy from you, how can you expect to continue to attract new customers? I thought I knew why my clients turned to Egg, and why they stay...
View Article5 Dummy-Simple Ways to Offer the Best Customer Service in the Biz
One of the best ways to grow your business is to keep customers coming back for more. But how, exactly, are you supposed to do you do that? Focus on delivering not just the best products but also...
View Article10 Steps to Using CRM Smartly
If you’re still logging customer contact information in a spreadsheet, let me introduce you to a tool that’s going to change the way you do business: Customer Relationship Management software.The post...
View ArticleHow to Give Better Customer Service
Found this great infographic from NerdGraph and thought it was worth sharing. Find more great infographics on NerdGraph InfographicsThe post How to Give Better Customer Service appeared first on The...
View Article5 Ways to Ensure GREAT Customers Don’t Slip Through the Cracks
If you’re like me, gaining new clients is one of your biggest challenges. I don’t have a sales team to go out and find new business, so the burden falls to me. And I’m often mired in my own work and...
View Article5 Ways the Solo Entrepreneur Can Provide Dynamite Customer Service
When running the show, an entrepreneur will have a hard time keeping up with some things. For example, when dealing with clients, some will have a difficult time in keeping them satisfied. This is...
View ArticleHow Much Energy Do You REALLY Put Toward Making Your Customers Happy?
I’m writing this post from the customer service lobby of a MINI dealership in my city. No, I don’t own a MINI. I own an Acura. But the Wi-Fi at the dealership (next door) that’s working on my vehicle...
View ArticleDid Your Company Get a Bad Online Review? Here’s What NOT to Do
It’s something all business owners fear facing at some point in their career--getting a bad online review. Sticks and stones, right? Wrong! Let’s face it: nasty words hurt when you were a kid and they...
View Article5 Ways to Schmooze a Client
Developing and managing client relationships are the lifeblood of your business. You’d rather your existing clients continue to buy from you than to have to go out and hunt for new ones. Part of...
View ArticlePicking up the Phone: Can You Bring Something New to Your Business?
It’s always going to be easier to communicate with clients face-to-face than it is on the phone. It’s the reason why boardrooms still exist; people like to talk in person, for maximised clarity and...
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